Selling Contact Centre Solutions for IP Office

Vendor: Avaya
Course Code: WGAC-AVA-IPO-SCCS
Course Outline
This completely new workshop has been designed to enable our Business Partners to effectively sell the new Contact Centre for IP Office solution from Avaya.
Prerequisites & Audience
Partner pre-sales, technical sales, and experienced sales persons who have attended the APSS SME course or have passed the Avaya APSS for SME Communications assessment.

Target Audience
Partner pre-sales, technical sales, and experienced sales persons
Course Topics
• Explain available Midmarket solutions (Avaya IP Office Contact Centre and Avaya Contact Centre Select), their key capabilities and their differences
• Solve business issues by matching them to capabilities of Avaya Contact Centre Solutions for IP Office
• Summarise value statements for Avaya Contact Centre Solutions for IP Office
• Match expressed value of different solutions to appropriate business stakeholders, identify target customers and list key qualification questions for potential customers
• Describe available services for both solutions, restate key points in order to pitch, predict top customer objections and outline how to overcome these
Certification
4700T - Avaya Contact Centre Solutions for Avaya IP Office - APSS Online Test
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On Site Training

This course is available as an onsite, closed course and can be delivered at your premises. This may be a cost effective option where you have a group of delegates who require the same training. Additionally, it has the benefit that course content can be tailored to the needs of your organisation.

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